We stand behind every piece - long after it's in place.
Comprehensive manufacturer-backed warranties, on-site service, and a 30-day return promise. Your purchase is built to last — and we're here if anything ever isn't right.
Your furniture journey doesn't end at installation.
At Source, we build and supply office furniture made to last — and we back the construction and performance of everything we sell, across every brand and collection. That means years of worry-free use.
If something ever needs attention — a warranty question, a part that isn't right, damage in transit, or a change of plans — after-purchase support is how we make it right. Whether you bought a single chair or furnished eighty workstations, the same team and the same promise stand behind your order.
Support is handled through your local showroom, so the people helping you know your region, your order, and your delivery.
Tell us what you need we'll take it from there.
Four ways we support your purchase after it arrives. Not sure which fits? Start with “Report an issue” and we'll route it for you.
Warranty coverage
Comprehensive, manufacturer-backed warranties on the build and performance of your furniture. Coverage and length vary by brand and product.
Report damage or a defect
Something arrived damaged, or stopped working as it should? Send us the details and a photo, and we'll assess it and make it right.
Service & repair
Need a fix or an adjustment? We'll schedule a service technician through your local showroom and coordinate any replacement parts.
Returns & exchanges
Plans changed? We're happy to help you return or exchange your purchase within 30 days, as long as items meet the return conditions.
Resolving an issue, step by step
Warranty claims, repairs, and damage reports all follow the same simple path.
Get in touch
Call or visit your local showroom, or email customerservice@source.ca. Have your receipt or order number ready.
We assess
Our team reviews the issue — photos help — and identifies the manufacturer warranty that applies to your product.
We coordinate the fix
Depending on coverage: replacement parts, a repair, a service-technician visit, an exchange, or a manufacturer claim on your behalf.
Back to worry-free
We see it through until your furniture is performing the way it should — and keep you updated along the way.
Coverage is backed by the brands we carry.
Every collection comes with a manufacturer warranty on materials and workmanship. Terms differ by product — here's where to find the specifics for the brands customers ask about most.
The exact warranty for your item is listed on your invoice and its product documentation. Not sure what applies? Your local showroom or our customer service team can confirm coverage for any product you've purchased.
For specific warranty information on Performance Furnishings and HON products, click here.
Timelines & conditions, in plain terms
The key windows and requirements for warranties, returns, and damage claims — no fine-print hunting.
Returns & exchanges
Within 30 days of the purchase date on your receipt. Items must be unopened, unassembled, and in their original packaging.
Warranty length
Coverage periods are set by each manufacturer and differ by product. Your invoice and product documentation list the exact term.
Service hours
Repairs and technician visits are scheduled during showroom business hours (Mon–Fri), which vary by location.
Outside our service area
In Quebec, the Maritimes, or the U.S.? Email customerservice@source.ca and we'll connect you with an authorized dealer who can help.
Proof of purchase
Keep your receipt or order number. It's required for warranty claims, service requests, returns, and exchanges.
Damage on delivery
If you suspect your furniture was damaged in transit, let us know within 48 hours of delivery so we can resolve it quickly.
After-purchase FAQ
How do I know what warranty applies to my furniture?
Warranty terms vary by manufacturer and product line, with many commercial lines featuring limited lifetime warranties on structural components and multi-year coverage on mechanisms or fabrics. Contact our customer care team with your order number to confirm your exact coverage. For specific warranty information on Performance Furnishings and HON products, click here.
Do I need my receipt to make a claim?
Having your original receipt, invoice number, or order confirmation is the fastest way to process a warranty claim. If you cannot find it, our team can typically locate your purchase history using your company name, email address, or phone number.
Let's plan your space together
From a 5-person startup to a 400-workstation HQ, our project team handles the full lifecycle - discovery, drawings, sourcing, install, and ongoing reconfiguration as your team grows.