Frequently Asked Question

We aim to deliver in-stock products to locations in our service areas within 3 business days, and our standard delivery service takes place between Monday to Friday.

We provide local delivery and installation across major metropolitan areas served by our Canadian showrooms throughout British Columbia, Alberta, Saskatchewan, and Ontario. For locations outside our primary showroom zones, we also ship across Canada via commercial freight carriers. To confirm available delivery tiers, lead times, and rates for your specific postal code, simply enter your address at online checkout or contact your nearest showroom.

Yes, we deliver to most residential addresses across Canada. Please note that residential delivery fees and site access requirements (such as stairs, narrow entryways, or elevator bookings) may vary depending on your location.

Freight delivery provides curbside or loading dock drop-off only, leaving indoor transport, assembly, and debris disposal to you. Professional delivery and installation is a turnkey service where our certified team brings everything into your space, places and fully builds the furniture, and takes away all packaging materials. It is the best option if you want your office completely set up and ready to work in from day one.

Yes. Once your order is processed and ready to dispatch, our dispatch team will contact you directly to schedule an agreed-upon delivery date and provide a targeted arrival window. For commercial buildings requiring dedicated loading dock or freight elevator reservations, please let us know in advance so we can coordinate your window accordingly.

To initiate a return or exchange, contact customerservice@source.ca with your original order confirmation. Our specialists will verify product eligibility and provide a return authorization with instructions for showroom drop-off or scheduled freight pickup.

Warranties generally cover defects in materials and manufacturing craftsmanship, including structural frames, welds, laminate delamination, sit-stand motors, and mechanical chair mechanisms such as gas cylinders, tilts, and casters. Coverage typically does not apply to normal wear and tear, cosmetic damage (such as fabric fading, scuffs, or surface scratches), misuse, or damage caused by improper assembly, modifications, or environmental exposure. For specific warranty information on Performance Furnishings and HON products, click here.

Having your original receipt, invoice number, or order confirmation is the fastest way to process a warranty claim. If you cannot find it, our team can typically locate your purchase history using your company name, email address, or phone number.

Not only are we Canadian-owned, but we are also Canada’s largest office furniture dealer with stores, and distribution centres across Canada. We understand the needs of Canadian offices, employers, and employees better than anyone. Our Canada-wide network allows us to offer you the right office furniture with fast lead times, so you can get back to the work you love. It also lets our larger, multi-location customers to work with one salesperson who will coordinate their office furniture needs anywhere in the country.

Yes, we operate 13 physical showrooms across Canada where you can test ergonomic chairs, view workstations, and browse material finishes in person. Walk-ins are always welcome during regular business hours, or you can book an appointment with a dedicated specialist for one-on-one project planning.

Unlike other online retailers, Source backs commercial-grade, in-stock furniture with the local support of 13 physical Canadian showrooms and distribution hubs. We provide a complete end-to-end experience—from free 2D/3D space planning and dedicated project specialists to white-glove delivery and professional installation.

No, you don’t need an account to make a purchase. You can check out as a guest or create an account if you’d like.

You can view and download your invoice anytime by logging into your account's Order History or through the link in your confirmation email. For showroom, guest, or commercial orders, simply reach out to your local showroom or contact customerservice@source.ca with your order number.

Yes, you can track progress anytime by logging into your account's Order History or by clicking the tracking link in your order confirmation email.

Yes, we can set up multi-user corporate access so designated team members can place orders and request quotes under a single master account with centralized billing. Alternatively, your team can order directly through your dedicated commercial account executive using an approved corporate purchase order or authorized buyer list.