We're committed to making your office work better, and we're here for you every step of the way, from your first question to long after delivery.
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Business & projects
Whole-office planning, supply & install, with a dedicated rep.
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FAQs
Yes, you can track progress anytime by logging into your account's Order History or by clicking the tracking link in your order confirmation email.
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We provide local delivery and installation across major metropolitan areas served by our Canadian showrooms throughout British Columbia, Alberta, Saskatchewan, and Ontario. For locations outside our primary showroom zones, we also ship across Canada via commercial freight carriers. To confirm available delivery tiers, lead times, and rates for your specific postal code, simply enter your address at online checkout or contact your nearest showroom.
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Warranties generally cover defects in materials and manufacturing craftsmanship, including structural frames, welds, laminate delamination, sit-stand motors, and mechanical chair mechanisms such as gas cylinders, tilts, and casters. Coverage typically does not apply to normal wear and tear, cosmetic damage (such as fabric fading, scuffs, or surface scratches), misuse, or damage caused by improper assembly, modifications, or environmental exposure. For specific warranty information on Performance Furnishings and HON products, click here.
To initiate a return or exchange, contact customerservice@source.ca with your original order confirmation. Our specialists will verify product eligibility and provide a return authorization with instructions for showroom drop-off or scheduled freight pickup.
Most products ship flat-packed in cartons to ensure safe transit. If you prefer a hassle-free setup, you can select our professional installation service at checkout or through your project quote, and our team will fully assemble your furniture on-site, position it in your space, and remove all packaging debris.
Yes, our showroom specialists are available both in-person and remotely to assess your daily work habits, posture needs, and physical dimensions to recommend the perfect fit. You can test a wide range of task chairs and desks across our 13 Canadian showrooms, or consult with our team online for tailored recommendations and spec sheets.
Yes, we have laminate blocks and fabric swatches available so you can visualize and plan your space with ease. Take them with you so you can see the colours come to life in their intended space.
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You can view and download your invoice anytime by logging into your account's Order History or through the link in your confirmation email. For showroom, guest, or commercial orders, simply reach out to your local showroom or contact customerservice@source.ca with your order number.
Let's plan your space together
From a 5-person startup to a 400-workstation HQ, our project team handles the full lifecycle - discovery, drawings, sourcing, install, and ongoing reconfiguration as your team grows.
