There are 10 common levels of communication
today. Face-to-face conversation has become the most personal, while tweeting to an audience of hundreds has become the least personal.
To avoid unnecessary employee conflict, escalate the type of communication based on the hierarchy above before intensifying the tone
When an employee thinks there is a conflict, ask them to change the mode of communication by choosing something that is more personal and direct.
For example, if one colleague is texting another and feels upset, pick up the phone and call them
. Changing the mode of communication will give them space to calm down, reflect and clear up simple miscommunications. It also indicates that one party is taking the issue seriously and wants to solve it.
Creating a rule and culture based on this foundation will help colleagues build trust, kindness and will create the workplace that we all desire.
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